How do I book a pickup?
In the Asepta app: choose a collection slot that suits you, confirm your address and containers, and you're booked. You can watch your driver approach live on collection day.
We reply within one business day
Support
Questions about a booking, a certificate, payments or your account? We’re here to help.
admin@asepta.co.za
Email us anything — we reply within one business day, usually much sooner.
Frequently asked questions
What waste do you collect?
Sharps, health-care risk waste, pharmaceutical waste (expired or unused medication) and anatomical waste — all in sealed, approved containers. If you're not sure whether something is in scope, email us before booking.
How do I pay?
Pay by card at booking — payments are processed by Yoco. If you're a member, your monthly plan includes two collections a month with no per-pickup fee; any extra collection in the same month is charged at the standard R99 rate, and the app shows what's left before you book.
Where is my destruction certificate?
In the app under Certificates. Your certificate is issued after your waste is destroyed at a licensed facility with a witness present, so it can take a little while after collection.
How do I cancel or reschedule a pickup?
In the app under Pickups: open the booking and choose reschedule or cancel. You can make changes up to the day before your collection.
How do I delete my account?
In the app: Profile → Privacy & data → Delete my account. You can also email us and we'll do it for you. Your data is handled as described in our privacy policy.
Which areas do you serve?
We're currently running our pilot across Johannesburg, and expanding from there. If you're outside our area, email us — it helps us decide where to go next.
Something else?
For anything about your personal information, see our privacy policy or email admin@asepta.co.za. For the fine print, see our terms.